Frequently Asked Questions

Your care is provided by our partner medical team — licensed surgeons and anesthesiologists — at Hospital Joya Cancún. Vita Privé coordinates your travel and concierge arrangements around it.

We work with a dedicated team of licensed specialists and an established private hospital in Cancún, whose profiles you can review on our Medical Partners page.

Only the surgeon, after reviewing your medical history and any tests they request. Eligibility is never decided by Vita Privé.

All surgery carries risks. Complications are managed by your treating physicians and the hospital. We help with logistics such as extended accommodation or changed flights. Medical complications and additional treatment are not included in the package price and may generate additional charges.

A private conversation with our concierge team, then a virtual consultation with a surgeon, followed by their eligibility assessment and, if appropriate, an individualized plan.

Each package lists its inclusions on our Bariatric Packages page. Flights, personal expenses, medical complications, additional treatment and services outside the contracted package are not included.

Companions are generally welcome, and we can coordinate their travel and accommodation. Hospital visiting and overnight policies are set by the hospital. Arrangements are confirmed individually during the consultation process.

It is determined by your surgeon and the hospital's clinical team based on your procedure and recovery.

Quiet and restful, following your physician's instructions. Swimming, sun exposure, tours and physical activity should wait until your physician advises otherwise.

Only when your treating physician clears you. Public-health travel guidance advises avoiding commercial flights during the first 10 days after abdominal surgery; your physician will consider your individual situation. We do not guarantee a fixed date.

Medical follow-up is provided by your treating physicians. We help schedule follow-up appointments and remain a point of contact.

Yes. The published price is fixed for the services expressly included in your selected package. Additional expenses may apply only for services or circumstances outside the agreed package, including medical complications or additional care.

No. Your package inclusions and exclusions are explained before you commit. Services outside your agreement may incur additional charges.

No. Airfare is not included in our packages.

Unless your individual service agreement specifies otherwise, the package price is divided into two separate payments: 50% to Vita Privé for the services identified in your agreement, and 50% directly to the designated medical provider under that provider's own payment terms. Before any payment, you receive a written breakdown of recipients, services, deadlines, and cancellation conditions. We do not offer financing or installment plans.

Our concierge team will review cancellation and rescheduling terms with you in writing before you commit. Airlines and hotels may have their own separate policies.