1. Company identification
The Vita Privé | Health & Aesthetics brand is operated by Vita Privé S.A. de C.V., a corporation organized in Quintana Roo, Mexico, whose business is medical travel concierge and coordination services.
Contact: concierge@vitaprivehealth.com · +1 (786) 874-2122 (telephone and WhatsApp). The U.S. telephone number is a communication channel only and does not indicate a U.S. office or incorporation.
Full company identification and contractual address are provided in your individual Patient Concierge Service Agreement before any payment.
2. Scope of services
Vita Privé coordinates medical travel experiences in Cancún, Mexico. Depending on your confirmed arrangement, this may include scheduling with participating healthcare providers, accommodation, ground transportation, communications support and other concierge services expressly described in your agreement.
Vita Privé does not perform surgical procedures, practice medicine or make clinical decisions.
3. Medical services
Clinical services are performed by licensed healthcare professionals and medical facilities. Medical eligibility, diagnosis, surgery, anesthesia, treatment decisions, informed consent and clinical follow-up are the responsibility of those participating providers.
Our complimentary 30-minute consultation is an informational concierge session. It is not a medical evaluation.
4. No guaranteed medical outcomes
Vita Privé does not guarantee surgical eligibility, medical results, weight loss, recovery periods or freedom from complications. Every surgical procedure carries risk.
5. Packages and pricing
Advertised package prices are shown on our Packages page. Your written package confirmation identifies the actual services, included nights, participating providers, exclusions and payment obligations that apply to you.
Packages differ mainly in the length of the coordinated stay; they do not represent different standards of medical care.
6. Payment allocation
Unless your individual agreement states otherwise, the total package price is divided into two separate payments: 50% payable directly to Vita Privé S.A. de C.V. and 50% payable directly to the designated medical provider.
Before any payment is collected, you will receive a written breakdown identifying the total price, the recipient of each payment, the services associated with each payment, payment deadlines, cancellation and refund conditions, and additional costs and exclusions.
Each party's responsibilities depend on the services it undertakes and applicable law, not solely on how payment is allocated.
7. Reservations
A reservation is confirmed only in writing and depends on provider availability, required confirmations and the terms of your individual agreement.
8. Your responsibilities
Provide accurate reservation information, obtain valid travel documents, attend scheduled appointments, keep us informed of changes, and follow the clinical instructions issued by your medical providers.
9. Third-party services
Hotels, transportation companies, healthcare professionals and medical facilities are responsible for the services they provide under their own terms and applicable law.
Vita Privé remains responsible for its own contractual obligations and for conduct legally attributable to it.
10. Additional expenses
Flights, additional accommodation, personal expenses, treatment of complications, emergency care, readmissions and any service not expressly included may involve additional costs.
Responsibility for such costs is determined by your agreements, any applicable insurance and the law, and depends on the circumstances and cause.
11. Limitation of liability
To the extent permitted by applicable law, Vita Privé is not liable for the clinical acts of independent healthcare providers, or for indirect losses arising from events outside its reasonable control.
Nothing in these terms excludes or limits liability for fraud, intentional misconduct, negligence that cannot legally be excluded, or consumer rights that cannot be waived.
12. Cancellations
Cancellations, changes and refunds are governed by our Cancellation & Refund Policy and the cancellation schedule in your individual agreement.
13. Complaints
If you have a concern, please write to concierge@vitaprivehealth.com with your name, reservation details and a description of the issue. We will acknowledge and review every written complaint.
Using this process does not limit any right you have under applicable consumer protection law.
14. Changes to these terms
We may update these terms. Updates apply going forward and do not unilaterally change the rights in a reservation already confirmed in writing.